Do you have a chronic complainer on your team? Most of us have worked with someone who can find something negative in every situation and loves to discover others who will commiserate with them. (As the saying goes, misery loves company.) If you’re on the receiving end of ongoing workplace complaints, you might be wondering how you should handle them. Do you ignore them? Express sympathy? Tell them to just “toughen up”?
4 Types of Employee Complaints — and How to Respond
Complaining can have both positive and negative effects on organizational communication. Constructive complaining — or structured opportunities for employees to voice their concerns — offers valuable feedback to improve work processes, products, and services, and thus should be encouraged. Venting and chronic complaining have both advantages and disadvantages for the individual and the group and should be given the right space and time, rather than being stifled. Malicious complaining only creates personal gain that harms others and the collective, decreases productivity, and creates a toxic work environment. By managing these different types of complaints with the appropriate behaviors, managers can create a positive, high-performing work environment while monitoring and containing the risks and costs of complaining for themselves and their teams.