5 Lessons from Penn Medicine’s Crisis Response

Five crucial takeaways.

by

and

David A. Asch

by

and

David A. Asch

June 22, 2020

NurPhoto/Getty Images

Summary.

As the Covid-19 pandemic accelerated, Penn Medicine applied an iterative sprint process to rapidly design, validate, and scale much-needed services in its early response, including satellite drive-thru care sites and a platform for virtual health care visits.

Almost overnight, traditional hospital or office-based care became inadequate for serving the community in the midst of the Covid-19 pandemic. By using an iterative sprint process, we were able to quickly design, validate, and scale much-needed services during our health system’s early response to the crisis. We illustrate what we learned using two of those new care delivery innovations: satellite drive-thru care sites and a platform for virtual health care visits.

Katherine Choi, MD, is the Director of Practice Transformation at the Department of Medicine and the Center for Health Care Innovation at the University of Pennsylvania.
Srinath Adusumalli, MD, MSHP, is Assistant Professor of Clinical Medicine in the Division of Cardiovascular Medicine and a Clinical Innovation Manager at the Center for Health Care Innovation at the University of Pennsylvania
Kathleen Lee, MD, is an Assistant Professor of Clinical Emergency Medicine and the Director of Clinical Implementation at the Center for Health Care Innovation at the University of Pennsylvania.
Roy Rosin, MBA, is the Chief Innovation Officer of Penn Medicine at the University of Pennsylvania.
David A. Asch, MD, MBA is the John Morgan Professor at the Perelman School of Medicine and the Wharton School and Director of the Center for Health Care Innovation at the University of Pennsylvania.

5 Lessons from Penn Medicine’s Crisis Response

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