For years, many banks, insurance companies, and other financial services organizations have been slow to modernize their core commercial and retail systems.
But today, in this era of rapid technological evolution, the industry is on the brink of a monumental shift. Organizations that are slow to change will face significant repercussions and will be at a competitive disadvantage.
Establishing more modern core systems by digitally transforming both processes and technology is critical. Key to this transformation is digital experience platforms (DXPs).
In this HBR-AS webinar, Alex Clemente of HBR Analytic Services and Richard Jefts of HCL Technologies examined keys to successful digital transformation in financial services.
They focused on:
- Where financial organizations are today in their digital transformations
- Major digital transformation challenges that financial organizations are facing
- How leading organizations are overcoming these challenges through DXPs
- Actionable steps that financial organizations can take to drive digital innovation
They looked at the business goals for digital transformation, the importance of customer experience as a transformation driver, and the role of DXPs. They also shared case studies, best practices, and guidance for successful digital transformation.
Digital transformation will help banks and insurance companies better meet customer expectations, launch new digital products and services more quickly, reduce costs, and develop new business models and revenue streams—enabling institutions to compete more effectively and profitably.
