When organizations first become aware of a major problem with a product or service, one with important consequences for consumers or the environment, they face a dilemma. Should they self-disclose the issue? Or should they let sleeping dogs lie?
Companies Fare Worse When the Press Exposes Their Problems Before They Do
Research on the benefits of self-disclosure.
August 22, 2016
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New!
HBR Learning
Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.