The metaverse is full of promise. People are hopeful that this shared, interactive, immersive, and hyper-realistic virtual space will revolutionize the internet. Goldman Sachs has estimated that the metaverse could ultimately be an $8 trillion opportunity.
Designing an Inclusive Metaverse
How principles of “design justice” can ensure virtual spaces truly work for everyone.
September 22, 2022
HBR Staff; Chin Heng Teoh/EyeEm/Getty Images; Unsplash
Summary.
The metaverse will offer new opportunities for the way we work and play, how we interact with brands, and much more. Companies planning to participate in the metaverse have an opportunity to remedy some of the mistakes of Web 2.0 and a responsibility to shape an inclusive space where everyone feels represented and that they belong. Three strategies, rooted in the 10 principles of the design justice network, offer a path of how we can get from here to there: 1) Assess the diversity at your table; 2) Frame the problem you’re trying to solve; and 3) Listen and probe with empathy.