The onslaught of new challenges brought on by the pandemic has led businesses to take what McKinsey calls a “quantum leap” in digitization. In a survey published in October 2020, the consulting firm found that companies had adopted as much new technology over the previous several months as they had over several years prior. In fact, “the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.”
Does Your Team Really Need Another Digital Tool?
Four in 10 workers say that switching between tools is a major drag on their productivity.
October 01, 2021
Summary.
Research shows companies are rolling out new technologies faster than employees can learn to use them. The cognitive costs of switching between tools are high. To reduce this problem, companies should design their tech stack as a single product, conduct A/B testing using employees, and design tools for employees with a wide range of tech literacy.
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Excel in a world that's being continually transformed by technology.
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New!
HBR Learning
Digital Intelligence Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.