When our last receptionist asked if she could leave an hour early each day at a reduced salary so that she could get home to her son, I initially jumped at the chance to save some money. I never envisioned losing a major potential client who called our office two weeks later at 4:45, left a message on our main line’s voice mail since no human was there to take the call, and then wasn’t very interested when I responded the next day.
Don’t Let Cost Cutting Run Amok
Too many CEOs are penny-wise and pound-foolish.
September 18, 2014