Esther is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others. She is a problem solver; she tends to see setbacks as opportunities. She’s always engaged and is a source of calm to her colleagues. Her manager feels lucky to have such an easy direct report to work with and often compliments Esther on her high levels of emotional intelligence, or EI. And Esther indeed counts EI as one of her strengths; she’s grateful for at least one thing she doesn’t have to work on as part of her leadership development. It’s strange, though — even with her positive outlook, Esther is starting to feel stuck in her career. She just hasn’t been able to demonstrate the kind of performance her company is looking for. So much for emotional intelligence, she’s starting to think.
Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?
Although there are many models of emotional intelligence, they are often lumped together as “EQ” in the popular vernacular. An alternative term is “EI,” which comprises four domains: self-awareness, self-management, social awareness, and relationship management. Within those domains are 12 EI competencies, starting with emotional self-awareness in the self-awareness domain. Emotional self-control, adaptability, achievement orientation, and a positive outlook fall under self-management. Empathy and organizational awareness make up social awareness. Relationship management includes influence, coaching and mentoring, conflict management, teamwork, and inspirational leadership. Leaders need to develop a balance of strengths across these competencies. Assessment tools, like a 360-degree assessment that uses ratings from yourself and those who know you well, can help you determine where your EI needs improvement. To best improve your weak spots, find an expert to coach you.