Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

Hubert Joly was behind an amazing turnaround at Best Buy. While everybody was saying he should lay people off to solve the company’s problems, Joly instead listened to the people working for him and found solutions that didn’t involve people losing their jobs. Admitting you don’t have all the answers is a sign of strong leadership, he argues, and putting meaningful purpose at the heart of business is the only way for companies to move forward in hard times. Humans are not a resource, they are the creative engine of innovation and change that companies urgently need. And identifying individuals’ passions and motivations, and then freeing them up to pursue them, creates what Joly calls “human magic.”