Idea in Brief
The Context
Research into how cognitive biases muck up decision making—a field perhaps best known for its offshoot, behavioral economics—is extremely popular among academics and the public alike.
The Complications
Behavioral economics is just one perspective on decision making. Formal decision analysis has less sex appeal, but it’s just as important. What’s more, sometimes the much-maligned cognitive biases embody useful rules of thumb.
The Synthesis
Managers need to understand when to make decisions formally, when to make them by the seat of their pants, and when to blend the two approaches.
When we make decisions, we make mistakes. We all know this from personal experience, of course. But just in case we didn’t, a seemingly unending stream of experimental evidence in recent years has documented the human penchant for error. This line of research—dubbed heuristics and biases, although you may be more familiar with its offshoot, behavioral economics—has become the dominant academic approach to understanding decisions. Its practitioners have had a major influence on business, government, and financial markets. Their books—Predictably Irrational; Thinking, Fast and Slow; and Nudge, to name three of the most important—have suffused popular culture.