I was once hired by a large telecom company to teach an eight-hour seminar for a group of 300 senior managers. Minutes before I was to start, the executive in charge put his hand on my shoulder and whispered, “I’ve got an important announcement to make before you begin. It shouldn’t take long.” I thought little of it and continued my preparation. As the time came to start, he said: “Folks, there’s no easy way to say this, we’re cancelling two major projects which means 20% of you will be let go. More details to come. Let’s do our best to focus on Mr. Grenny’s session today.” And with that, he beat a hasty retreat out the door.
How to Communicate a Tough Decision to Your Team
Six strategies to help you deliver bad news compassionately.
April 19, 2023
Summary.
It’s natural to want to dodge the tough work of sharing bad news. After all, who wants to tell a team that their project was canceled or that several team members will be let go? Instead of putting the announcement off, blaming higher ups for the decision, or behaving in a disconnected way, you want to present the news in a way that is responsible, honest, caring, and patient. The author shares six principles for having the tough conversation: Don’t bury the lead; pause to give people a moment to process the news; offer understanding and take responsibility, while not expecting agreement; show empathy; end with openness; and follow through on your promise of support.