Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes. It may not feel natural at first, especially if you dread discord, but you can learn to dive into these tough talks by reframing your thoughts.
How to Have Difficult Conversations When You Don’t Like Conflict
Be curious and respectful.
May 24, 2017
Summary.
If you dread discord, it can be natural to avoid or delay a difficult conversation. But this can hurt your relationships, and have other negative outcomes. You can learn to dive into these tough talks by reframing your thoughts. Begin from a place of curiosity and respect, and stop worrying about being liked. Then, instead of focusing on what you’re going to say, focus more on what you’re hearing from the other person. When you do speak up, be direct — and don’t put it off. All of this advice will be tough to follow if you can’t do one more thing: expect a positive outcome. Many people avoid hard talks because they fear the worst. If you expect the best, it will make it easier to keep the conversation constructive.
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Learn how to resolve those inevitable workplace conflicts.
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New!
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.