No one mentions the hostility and blatant conflict between two team members. A colleague softens the data to avoid delaying the launch date of a project. At the Monday team meeting, the leader doesn’t mention the fact that two team members were fired the week before.
How to Talk with Your Team About the Elephant in the Room
A five-step process to discuss problems that feel too threatening, too uncomfortable, or too hidden to bring to the surface.
January 24, 2023
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Summary.
If your team feels “stuck,” the problem might involve issues that are difficult to discuss — conflict between two team members, for example, or an underperforming employee. To address these issues head-on, leaders must learn the art of framing a conversation so people can organize their thoughts, feelings, and experiences to come to a solution. This article offers a five-step process around framing, and two examples of how it can help bring “undiscussables” into the light.
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New!
HBR Learning
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.