Information technology and telecom sector

In order to realize AI's giant potential, CMOs need to have a good grasp of the various kinds of applications available and how they may evolve. This...

Everyone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,...

Both the media and the government thrive on crises. When none exist, they create them.

Humans and machines can enhance each other’s strengths.

How machine intelligence changes the rules of business

A framework to ensure your digital investments are driven by strategic objectives.

The top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently.

An open letter to Tim Cook.

And why it's "reprehensible," for both employees and customers.

A comprehensive five-year study reveals a set of common mistakes.

Companies aggressively research what customers want. Yet most vendors just don't understand what customers expect of their salespeople.

Flicking through my Pulse news aggregator application recently, I couldn’t help but notice the plethora of announcements from major technology companies over the past few weeks. I thought I’d provide my flash take on three items. Generally, I use two questions to assess an early-stage idea’s potential: Does the idea promise to make it simpler, […]

Is it really the future of human interaction?

Every piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement.

Three lessons to guide providers.

One of the paradoxical things about disruptive innovation is that incumbent companies get into trouble by doing exactly what they are supposed to do. They listen to their best customers, innovate to meet their needs, produce the best products on the market … and seem to get blindsided by a disruptive innovator armed with a […]

In the torrent of commentary following Steve Jobs’ death, few have noted that his career and his company say something profound in the endless debate about the purpose of the corporation. Apple existed to “delight customers” first — benefits to other stakeholders, including shareholders, followed. For more than a quarter century, the mantra, of course, […]

The company didn’t think big enough.

They are two separate processes.

Companies realize the importance of providing spare parts and after-sales services, but most could make far more money in the aftermarket than they do. Here’s how.