Listening skills

It's about more than keeping quiet.

Few organizations provide strong guidance or training for managers on meeting individually with their employees, but the author's research shows that...

Sharpen these seven skills.

When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create...

Leadership doesn't mean having all the answers.

Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […]

Seeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,...

Grief is a universal human experience, yet workplace culture is often inhospitable to people suffering profound loss. Managers come to work prepared to...

It had been three weeks since my throat started to feel sore, and it wasn't getting better. The pain was most acute when I spoke. So I decided to spend...

We've all made choices we wish we could take back. These three research-backed strategies can help us process and move forward.

Criticism can be painful, but it can also provide useful information. These three strategies can help you extract value from difficult feedback.

Whether you're a boss, a colleague, or a friend, you can help the people around you make important life-enhancing changes. But the way to do that isn't...

To avoid repeating mistakes, gather input from team members on the lessons learned from past projects.

Everybody knows that an empowered team enhances everyone's performance, including the manager's. Vlachoutsicos, of the Athens University of Economics...

Careful listening can uncover unexpected-and effective-customer solutions.

Rather than give advice when mentoring, consider sharing experience. Share your relevant career choices to allow others to make their own decisions.

Empathy can help businesses become truly customer-centric.

During live events, don't just showcase your products and services. Involve your customers in the presentations to gain new insights, spur innovatio,...

Good listening is more than being silent while the other person talks. It's a two-way dialog, where the listener asks questions that promote discovery...

Individual distress is a collective problem.