Managing a Chronic Complainer

Chronic complainers in the workplace are toxic not only to themselves but also to the people around them.  A habit often formed in childhood, it arises from a need for validation and attention and over time can alter the neural pathways in the brain and become a part of the personality, which makes it hard to deal with.  Offering sympathy and solutions is unlikely to change the behavior and if you encounter it in the workplace the best approach is to set limits on the complaining, by pointing out that complaints should be about specific issues that can be resolved.  You should also suggest that the complainer express appreciation and gratitude at moments that they feel the urge to complain.  With coaching and therapy it may be possible for a chronic complainer to shift their pattern of behavior and become more constructive.