One Bank’s Agile Team Experiment

How ING revamped its retail operation

by

Dominic Barton,
Dennis Carey,

and

Ram Charan

by

Dominic Barton,
Dennis Carey,

and

Ram Charan

From the Magazine (March–April 2018) · Long read

Colormos/Getty Images

01

HR Goes Agile

02

Co-Creating the Employee Experience

03

One Bank’s Agile Team Experiment

When web and mobile technologies disrupted the banking industry, consumers became more and more aware of what they could do for themselves. They quickly embraced what Ralph Hamers, CEO of the global banking group ING, calls “banking on the go.”

A version of this article appeared in the March–April 2018 issue (pp.59–61) of Harvard Business Review.

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Dominic Barton is the global managing partner of McKinsey & Company. He is a coauthor of Talent Wins: The New Playbook for Putting People First (Harvard Business Review Press, 2018).
Dennis Carey is the vice chair of Korn Ferry and market leader in board of director and CEO succession projects. He is the co-author of Boards That Lead: When to Take Charge, When to Partner, and When to Stay Out of the Way.
Ram Charan serves on seven private and public boards across the globe and is author or coauthor of 36 books and several HBR articles on corporate governance. He is the co-author of Boards That Lead: When to Take Charge, When to Partner, and When to Stay Out of the Way.

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