-
Communities of Practice: The Organizational Frontier
Organizational Development Magazine ArticleA new organizational form is emerging in companies that run on knowledge: the community of practice. And for this expanding universe of companies, communities... -
Exploring the Metaverse
Online communities Magazine ArticleIs it really the future of human interaction? -
How Do You Manage an Off-Site Team? (HBR Case Study and Commentary)
Organizational Development Magazine ArticleIn this fictitious case study, HBR editor Regina F. Maruca explores the challenges of managing employees in the alternative workplace. Allison Scher is... -
How to Invest in Social Capital (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleBusiness runs better when people within a company have close ties and trust one another. But the relationships that make organizations work effectively... -
How Do You Manage an Off-Site Team? (HBR Case Study)
Organizational Development Magazine ArticleIn this fictitious case study, HBR editor Regina F. Maruca explores the challenges of managing employees in the alternative workplace. Allison Scher is... -
Reverse Product Placement in Virtual Worlds
Sales & Marketing Magazine ArticleRetailers are starting to place real products in virtual worlds. It's just a matter of time before virtual products make the leap into the real world. -
Designing an Inclusive Metaverse
Blockchain Digital ArticleHow principles of “design justice” can ensure virtual spaces truly work for everyone. -
Platforms Need to Work with Their Users – Not Against Them
Online communities Digital ArticleTo stay relevant, the winners of Web2 need to start using the tools of Web3. -
Research: How People Feel About Paying for Social Media
Marketing Digital ArticleA survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations. -
8 Best Practices for Creating a Compelling Customer Experience
Strategy & Execution Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
Can Absence Make a Team Grow Stronger?
Organizational Development Magazine ArticleSome projects have such diverse requirements that they need a variety of specialists to work on them. But often the best-qualified specialists are scattered... -
Lessons on Customer Engagement from Fan Controlled Football
Innovation & Leadership Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
Alternative Workplace: Changing Where and How People Work (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleThis article describes the benefits and challenges of alternative workplace programs. Today many organizations, including AT&T and IBM, are pioneering... -
People Who Make Organizations Go--or Stop
Organizational Development Magazine ArticleManagers invariably use their personal contacts when they need to, say, meet an impossible deadline or learn the truth about a new boss. Increasingly,... -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
Technology & Operations Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
Threads Foreshadows a Big - and Surprising - Shift in Social Media
Technology & Operations Digital ArticleBeing able to instantly port over your Instagram followers - and the accounts you follow - hints at the promise of open-protocol platforms. -
When CEOs Engage Directly with Customers
Customer experience Digital ArticleA look at the pros and cons. -
Welcome to Web3
Technology & Operations Digital ArticleWeb3--a blockchain-based web that includes cryptocurrencies, NFTs, DAOs, decentralized finance, and more--promises to transform the experience of being... -
How to Invest in Social Capital
Organizational Development Magazine ArticleBusiness runs better when people within a company have close ties and trust one another. But the relationships that make organizations work effectively... -
Twitch CEO on the Future of the Creator Economy
Emmett Shear is cofounder and CEO of Twitch, the fast-growing streaming service popular with video gamers, which was purchased eight years ago by Amazon...
-
TikTok in 2020: Super App or Supernova? (Abridged)
Sales & Marketing Case Study8.95View Details TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing... -
1923: Hyperinflation in Germany
Finance & Accounting Case Study8.95View Details In the 1920s, Germany experienced one of the most severe episodes of hyperinflation in history. The episode originated in military defeat and revolution,... -
Mavens & Moguls: Creating a New Business Model
Innovation & Entrepreneurship Case Study8.95View Details Mavens & Moguls is a "virtual" marketing-consulting firm of approximately 40 professionals. Examines the processes by which its founder, Paige Arnof-Fenn,... -
Work from Anywhere: The HBR Guides Collection (5 Books)
Management Book95.00View Details Everything you need to get your best work done, no matter where you do it. For many, working remotely is a dream come true. For others it comes with stress,... -
eGrocery and the Role of Data for CPG Firms
Sales & Marketing Case Study8.95View Details This notes provides information about the eGrocery industry and how traditional CPG companies handle this channel and potential data. It is recommended... -
Social Strategy at Nike
Strategy & Execution Case Study8.95View Details Nike, which first started experimenting with social media and networking in 2004, has been consistently reducing its spending on traditional advertising.... -
Virtual Reality and the Gaming Sector 2017
Strategy & Execution Case Study8.95View Details This brief note explores the emerging possibilities of virtual reality and its potential as a gaming platform. -
Online Auction Markets
Strategy & Execution Case Study15.05View Details eBay, Yahoo!, and Amazon.com entered the online auction market within four years of one another, along with a host of smaller Web sites. Five years later,... -
BroadVision
Technology & Operations Case Study8.95View Details BroadVision develops software that allows Internet-based businesses to gather information about their online customers and deliver customized information... -
Project ECHO: Expanding the Capacity of Primary Care Providers to Address Complex Conditions
Leadership & Managing People Case StudyThis case takes place in the United States (US) and traces the inception and growth of Project Extension for Community Healthcare Outcomes (Project ECHO)-a... -
Managing Teams in the Hybrid Age: The HBR Guides Collection (8 Books)
Management BookLead your hybrid team to success. The strictly nine-to-five office routine no longer exists, and you may be managing a team that works in several different... -
MySQL Open Source Database in 2004
Strategy & Execution Case Study8.95View Details In 2004, MySQL was a small, $10 million Scandinavian software company that seriously challenged the big three IT companies, IBM, Microsoft, and Oracle,... -
Net Gain: Expanding Markets through Virtual Communities
Strategy & Execution BookHagel and Armstrong argue that a new business model is emerging in cyberspace, constructed around the notion of "electronic communities" whose value lies... -
TikTok in 2020: Super App or Supernova?
Innovation & Entrepreneurship Case Study8.95View Details TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing... -
Breastcancer.org: Fundraising Challenges of a Social Enterprise in a Crowded Market
Sales & Marketing Case Study8.95View Details Breastcancer.org (BCO), a small, Pennsylvania-based non-profit organization with a $5.4 million annual budget in 2020, was looking ahead several months... -
Collaborative Filtering, Technology Note
Technology & Operations Case Study8.95View Details Collaborative filtering is explained. Collaborative filters leverage the online community to make personalized recommendations to each end-user by comparing... -
Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study15.05View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
Valuing Snap After the IPO Quiet Period (A)
Finance & Accounting Case Study8.95View Details Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires... -
China Supply Chain and COVID-19
Global Business Case Study8.95View Details On March 11, 2020, The World Health Organization declared the outbreak of the novel coronavirus (COVID-19) a global pandemic. The pandemic brought production,...
-
Communities of Practice: The Organizational Frontier
Organizational Development Magazine ArticleA new organizational form is emerging in companies that run on knowledge: the community of practice. And for this expanding universe of companies, communities... -
Should You Use ChatGPT to Write a Resume?
Technology & Operations AdviceIt depends on the role you're applying to. -
TikTok in 2020: Super App or Supernova? (Abridged)
Sales & Marketing Case Study8.95View Details TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing... -
Exploring the Metaverse
Online communities Magazine ArticleIs it really the future of human interaction? -
1923: Hyperinflation in Germany
Finance & Accounting Case Study8.95View Details In the 1920s, Germany experienced one of the most severe episodes of hyperinflation in history. The episode originated in military defeat and revolution,... -
How Do You Manage an Off-Site Team? (HBR Case Study and Commentary)
Organizational Development Magazine ArticleIn this fictitious case study, HBR editor Regina F. Maruca explores the challenges of managing employees in the alternative workplace. Allison Scher is... -
Mavens & Moguls: Creating a New Business Model
Innovation & Entrepreneurship Case Study8.95View Details Mavens & Moguls is a "virtual" marketing-consulting firm of approximately 40 professionals. Examines the processes by which its founder, Paige Arnof-Fenn,... -
Helping the Groundswell Support Itself: The Payoff to Your Business of Enabling Customers to Support Each Other Using Social Technologies
Leadership & Managing People Book Chapter8.95View Details Customer service call centers cost companies billions of dollars to run. Online support and outsourcing can help, but often at the cost of alienating... -
Work from Anywhere: The HBR Guides Collection (5 Books)
Management Book95.00View Details Everything you need to get your best work done, no matter where you do it. For many, working remotely is a dream come true. For others it comes with stress,... -
How to Invest in Social Capital (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleBusiness runs better when people within a company have close ties and trust one another. But the relationships that make organizations work effectively...
