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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Health and wellness Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Customer service Magazine ArticleCorporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality perception gap is: Three out of five chief executives of the country’s largest 1,300 companies said in a 1981 survey that quality is improving; only 13% said it is declining.1 Yet 49% of […] -
The Circular Business Model
Organizational Development Magazine ArticleMore and more manufacturing companies are talking about what's often called the circular economy--in which businesses can create supply chains that recover... -
How to Negotiate with Powerful Suppliers
Technology & Operations Magazine ArticleIn many industries the balance of power has shifted from buyers to suppliers. Companies that have gotten into a weak position need to tackle the problem... -
5 Critical Priorities for the U.S. Health Care System
Business models Digital ArticleA guide to making health care more accessible, affordable, and effective. -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
The Strategic Challenges of Decoupling
Global Business SpotlightMost business executives who have put time, effort, and investment into developing a presence in China resist the notion of decoupling. With the Biden... -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
The 4 Tiers of Digital Transformation
Disruptive innovation Digital ArticleA framework to ensure your digital investments are driven by strategic objectives. -
The State of Globalization in 2022
Globalization Digital ArticleIts collapse has been vastly overstated, according to an analysis of international flows of trade, capital, information, and people. -
What Really Makes Toyota's Production System Resilient
Technology & Operations Digital Article"Just-in-time" only works as part of a comprehensive suite of strategies. -
Customer Intimacy and Other Value Disciplines
Sales & Marketing Magazine ArticleTo today's customers, value can mean any number of things, from convenience of purchase to after-sale service and dependability. But that doesn't mean...
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Signet Banking--Partnership Dynamics
Technology & Operations Case Study8.95View Details In the fall of 1991, Signet was just recovering from the downturn in the real estate market of the late 1980s. In an effort to improve business efficiency... -
The Turnaround Artist: Craig Coy Tackles Political Influence at Massport
Global Business Case Study8.95View Details Craig Coy, a business executive, retired Coast Guard officer, and former White House security adviser, was named executive director of the Massachusetts... -
Northwestern Memorial Hospital: Smoothing Material Flow through the Receiving Area
Technology & Operations Case Study8.95View Details In 2016, the supply chain manager at Northwestern Memorial Hospital recognized that many problems occurring throughout the hospital originated at the... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
FreshToHome in 2022: No Jugaad (No Shortcuts)
Management Case Study8.95View Details This case follows Shan Kadavil, the co-founder and CEO of FreshToHome, as he assesses the growing diversity of investments being made by his team. FreshToHome... -
The Ethos Institute (B): Promises and Risks of Working with the Government, Sequel
Leadership & Managing People Case Study5.00View Details As Brazil's energetic but fractious democracy emerged in the 1990s, the Ethos Institute launched a movement for corporate social responsibility (CSR)... -
Executing the Bogibeel Bridge for Social Impact: Risk Planning and Managing Earned Value
Technology & Operations Case Study8.95View Details The case goes on to describe the enormous challenges involved in building the 4.94 km long Bogibeel Bridge in the North Eastern Region (NER) of India.... -
Globalization of CEMEX
Strategy & Execution Case Study8.95View Details CEMEX is a Mexican company that has become a major international competitor in cement while maintaining a higher level of profitability than other, longer-established... -
Industrial Buyer Behavior
Sales & Marketing Case Study8.95View Details May be used as background material for courses in industrial marketing and industrial procurement. Surveys the economic, behavioral, and organizational... -
Three Jays Corporation
Technology & Operations Case Study1.00View Details Brodie Arens is an MBA student and summer intern at Three Jays Corporation, a jam and jelly manufacturer in Michigan. Brodie's first assignment as an... -
Thomas Medical Systems Outsourcing Policy (C)
Technology & Operations Case Study5.00View Details A large medical electronics firm's policy could not be applied as easily as the company expected. Some adjustments were necessary--depending on the items... -
Assembling Smartphones: Takt Time ≠ Cycle Time?
Technology & Operations Case Study14.00View Details The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students... -
X Fire Paintball & Airsoft: is Amazon a Friend or Foe? (A)
Technology & Operations Case Study8.95View Details Three years after launching his brick-and-mortar store, X Fire Paintball and Airsoft, Steve Herbert Sr. and his sons began selling products on Amazon.com's... -
The Ethos Institute (B): Promises and Risks of Working with the Government
Leadership & Managing People Case Study5.00View Details As Brazil's energetic but fractious democracy emerged in the 1990s, the Ethos Institute launched a movement for corporate social responsibility (CSR)... -
Glossary of TOM Terms
Technology & Operations Case Study8.95View Details Provides definitions of technology and operations management terms. -
DORD - Expanding Health Services in Rural Bihar
Strategy & Execution Case Study8.95View Details Daudnagar Organization for Rural Development (DORD) was determining how to expand its successful eye care hospital into gynecology services. The case... -
Impossible Foods
Sales & Marketing Case Study8.95View Details -
Statistical Process Control
Technology & Operations Case Study8.95View Details Statistical Process (Quality) Control, or SPC, is a set of statistical techniques and concepts used to identify and reduce variation in a process. Through... -
Concept Note: The Global Health Supply Chain
Leadership & Managing People Case StudyThis concept note provides students, providers, and managers with an introduction to the concepts related to global health supply chain management using...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Health and wellness Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Customer service Magazine ArticleCorporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality perception gap is: Three out of five chief executives of the country’s largest 1,300 companies said in a 1981 survey that quality is improving; only 13% said it is declining.1 Yet 49% of […]