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How to Fight a Price War
Sales & Marketing Magazine ArticlePrice wars are a fact of life, whether we're talking about the fast-paced world of knowledge products, the marketing of Internet appliances, or the staid,... -
The Five Competitive Forces That Shape Strategy
Competitive strategy HBR BestsellerAwareness of the five forces can help a company understand the structure of its industry and stake out a position that is more profitable and less vulnerable to attack. -
Business Marketing; Understand What Customers Value
Sales & Marketing Magazine ArticleIn this article, authors James Anderson, professor at the Kellogg Graduate School, Northwestern University, and James Narus, associate professor at the... -
A Better Way to Map Brand Strategy
Sales & Marketing Magazine ArticleCompanies may want to shift a brand's position--to exploit less crowded territory, for example, or grow sales. Companies have long used perceptual mapping... -
Pricing and the Psychology of Consumption
Customer experience Magazine ArticleThe way you set prices doesn’t just influence demand. It also guides the way buyers use your product or service—and that can have a lasting impact on customer relationships. -
The Good-Better-Best Approach to Pricing
Sales & Marketing Magazine ArticleCompanies often crimp profits by using discounts to attract price-sensitive customers and by failing to give high-end customers reasons to spend more.... -
Does the Capital Asset Pricing Model Work?
Financial crisis Magazine ArticleAn important task of the corporate financial manager is measurement of the company’s cost of equity capital. But estimating the cost of equity causes a lot of head scratching; often the result is subjective and therefore open to question as a reliable benchmark. This article describes a method for arriving at that figure, a method […] -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Making "Freemium" Work
Sales & Marketing Magazine ArticleOver the past decade "freemium"--a combination of free and premium offerings--has become the dominant business model among internet start-ups and smartphone... -
Pricing Policies for New Products
Pricing strategy Magazine ArticleHBR first published this article in November 1950 as a practical guide to the problems involved in pricing new products. Particularly in the early stages of competition, it is necessary to estimate demand, anticipate the effect of various possible combinations of prices, and choose the most suitable promotion policy. Then as the product’s market status […] -
Should a Dollar Store Raise Prices to Keep Up with Inflation? (HBR Case Study and Commentary)
Finance & Accounting Magazine ArticleDiscount retailer Dollar Bill's has been struggling to maintain its margins over the past two years because of inflationary pressures, delays on imported... -
Industrial Pricing to Meet Customer Needs
Marketing Magazine ArticleWhen a customer buys a product he or she goes through a complex process of balancing the price of the product against the perceived benefits, costs, risks, and value in use of the product. If the customer thinks this way when analyzing a purchase, say these authors, it makes great sense for marketers to set […] -
Southwest May Start Charging for Baggage, and That's a Good Thing
Sales & Marketing Digital ArticleWhy nickel-and-diming customers is the future of pricing. -
You Can Benefit from a Rival's New Product
Strategy & Execution Magazine ArticleWhen a company brings out a new product, it often raises the prices of its existing products--which means that you can follow suit without risking customer... -
A Step-by-Step Guide to Real-Time Pricing
Pricing strategy Magazine ArticleAn advanced AI model considers much more than what competitors are charging. -
Case Study: Second Thoughts About a Strategy Shift
Strategy & Execution Magazine ArticleAugustin Rey, the president of Emilia, a century-old clothing retailer in Spain, is determined to revamp the company's merchandising strategy and redesign... -
Getting Transfer Prices Right: What Bellcore Did
Accounting Magazine ArticleThe subject of transfer pricing doesn’t normally excite many people, but when your transfer pricing system is less than perfect, life gets interesting. We at Bellcore first got interested in transfer pricing in 1983. That’s the year before AT&T was broken up and Bellcore was being formed as the centralized organization supporting the seven regional […] -
Lean Service Machine
Technology & Operations Magazine ArticleJefferson Pilot Financial (JPF), a life insurance and annuities firm, was looking for new ways to grow. Its top managers recognized that JPF needed to... -
Falling Oil Prices Don't Make OPEC Irrelevant
Sales & Marketing Digital ArticleCollusion doesn't always lead to higher prices. -
Suppliers - Manage Your Customers
Sales & Marketing Magazine ArticleBig retailers like supermarket chains often demand extra service from their suppliers, who are all too eager to forgive a late payment or meet "emergency"...
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Luminopia: Improving Treatment for Visual Disorders
Sales & Marketing Case Study8.95View Details Luminopia-a start-up founded in January 2016 by three Harvard College freshmen-uses virtual reality technology to treat amblyopia (more commonly called... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Augat Electronics Inc.
Sales & Marketing Case Study8.95View Details -
American Airlines' Value Pricing (B)
Sales & Marketing Case Study5.00View Details Supplements the (A) case. -
Cortland Manufacturing Company
Finance & Accounting Case Study8.95View Details This is a relatively simple ABC case designed to assist students to master the concept. The company is manufacturing computers and needs to determine... -
Keurig at Home
Sales & Marketing Case Study8.95View Details In February 2003, President and CEO Nick Lazaris faces critical decisions on Keurig's launch of a new consumer coffee brewing system. Keurig has successfully... -
Hewlett-Packard (A)
Sales & Marketing Case Study8.95View Details Since its controversial merger with Compaq, Hewlett-Packard had been under pressure by analysts and some stockholders to divest itself of its low-margin... -
CEMEX: Rewarding the Egyptian Retailers
Sales & Marketing Case Study8.95View Details CEMEX has pursued an aggressive decommoditization strategy focused on its relationship with small Egyptian retailers. In particular, the strategic role... -
American Airlines' Value Pricing (C)
Sales & Marketing Case Study5.00View Details Designed as a follow-up to American Airlines' Value Pricing (A). -
Netflix in 2011
Strategy & Execution Case Study15.05View Details Reed Hastings founded Netflix to provide a home movie service that would do a better job satisfying customers than the traditional retail rental model.... -
Dynamic Pricing: Timing is Everything
Management Case Study8.95View Details This note provides a comprehensive exposition to the topic of dynamic pricing (whereby the fee customers are charged is time-dependent). It covers the... -
Owens & Minor, Inc. (A)
Finance & Accounting Case Study8.95View Details A forward-thinking manager at Owens & Minor (O&M), a large national medical and surgical distribution company, enlisted the help of both logistics and... -
Medtronic, Inc.
Global Business Case Study8.95View Details In 1991, Bill George, CEO of Medtronic, the world's largest manufacturer of pacemakers, was evaluating his strategic options in light of the changing... -
OurCrowd: Growing a Crowdfunding Platform in a VC World
Strategy & Execution Case Study8.95View Details This case features the challenges of a startup in the crowdfunding space in 2015 as its leadership assesses potential sources of growth for the company's... -
ExxonMobil: Business as Usual? (A)
Finance & Accounting Case Study8.95View Details In September 2016, the U.S. Securities and Exchange Commission (SEC) launched an investigation into ExxonMobil's accounting treatment of its oil and gas... -
Pricing at Vocram Airways (B)
Innovation & Entrepreneurship Case Study5.00View Details Supplement to case W13724. -
J.C. Penney's "Fair and Square" Strategy (Abridged)
Sales & Marketing Case Study8.95View Details As he gets ready to release 2nd quarter 2012 results, Ron Johnson, the new CEO of department store J.C. Penney, is reconsidering the dramatic changes... -
Ball: EVA Driving the World's Leading Can Manufacturer (B)
Management Case Study5.00View Details Ball used Economic Value Added analysis to determine if it should open a new metal can manufacturing facility, which mandated closing two recently acquired... -
Marketing Reading: Pricing Strategy
Sales & Marketing Tool15.90View Details This Core Curriculum Reading introduces the fundamentals of getting price right. First, it introduces value pricing, which requires a detailed understanding... -
Dulux TileShield: Relaunching a Brand
Global Business Case Study8.95View Details In 2012, the marketing department at AkzoNobel India Ltd., a major paints company, faced a key decision concerning the possible relaunch of TileShield,...
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How to Fight a Price War
Sales & Marketing Magazine ArticlePrice wars are a fact of life, whether we're talking about the fast-paced world of knowledge products, the marketing of Internet appliances, or the staid,... -
The Five Competitive Forces That Shape Strategy
Competitive strategy HBR BestsellerAwareness of the five forces can help a company understand the structure of its industry and stake out a position that is more profitable and less vulnerable to attack. -
Business Marketing; Understand What Customers Value
Sales & Marketing Magazine ArticleIn this article, authors James Anderson, professor at the Kellogg Graduate School, Northwestern University, and James Narus, associate professor at the... -
A Better Way to Map Brand Strategy
Sales & Marketing Magazine ArticleCompanies may want to shift a brand's position--to exploit less crowded territory, for example, or grow sales. Companies have long used perceptual mapping... -
Pricing and the Psychology of Consumption
Customer experience Magazine ArticleThe way you set prices doesn’t just influence demand. It also guides the way buyers use your product or service—and that can have a lasting impact on customer relationships. -
The Good-Better-Best Approach to Pricing
Sales & Marketing Magazine ArticleCompanies often crimp profits by using discounts to attract price-sensitive customers and by failing to give high-end customers reasons to spend more.... -
Does the Capital Asset Pricing Model Work?
Financial crisis Magazine ArticleAn important task of the corporate financial manager is measurement of the company’s cost of equity capital. But estimating the cost of equity causes a lot of head scratching; often the result is subjective and therefore open to question as a reliable benchmark. This article describes a method for arriving at that figure, a method […] -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Making "Freemium" Work
Sales & Marketing Magazine ArticleOver the past decade "freemium"--a combination of free and premium offerings--has become the dominant business model among internet start-ups and smartphone... -
Pricing Policies for New Products
Pricing strategy Magazine ArticleHBR first published this article in November 1950 as a practical guide to the problems involved in pricing new products. Particularly in the early stages of competition, it is necessary to estimate demand, anticipate the effect of various possible combinations of prices, and choose the most suitable promotion policy. Then as the product’s market status […]