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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
CEO Who Couldn't Keep His Foot out of His Mouth (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleIn the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has... -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
When Senior Managers Won’t Collaborate
Strategy Magazine ArticleLessons from professional services firms -
How to Find the Time to Connect with Colleagues When You're Very, Very Busy
Leadership & Managing People Digital ArticleStrategies for overscheduled, under-connected employees. -
What a Study of French Auditors Shows About Homophobia at Work
Gender Digital ArticleMany felt pressure to lie about their personal lives. -
When a Turnaround Stalls
Economics Magazine ArticleThe ponderous United States Postal Service transformed itself into a competitive business—for a while. Its story holds lessons for any company trying to keep a change initiative from faltering. -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Mommy-Track Backlash (HBR OnPoint Enhanced Edition)
Organizational Development Magazine Article"Please don't tell me that I need to have a baby to have this time off." Those words were still ringing in the ears of Jessica Gonon an hour after a tense... -
The Lean Service Machine
Operations strategy Magazine ArticleThe power of lean operations has transformed manufacturing. Jefferson Pilot Financial proves that service companies can use the same principles to push their performance to new heights. -
Zappos's CEO on Going to Extremes for Customers
Sales & Marketing Magazine ArticleIn 2004 the biggest problem the online shoe retailer Zappos faced was how to staff its customer call center with dedicated, high-caliber service reps.... -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […]
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BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Primateria AB: Scaling Up and Protecting IP
Innovation & Entrepreneurship Case Study8.95View Details Swedish technology start-up Primateria AB (Primateria) was founded in November of 2004 with the main idea to provide science-backed consulting services... -
Sotheby's NFT Sales: Art, Auction, And Apes
Management Case Study8.95View Details "NFT"is a unique type of asset in the art as well as technology world. In 2021, a digital art collection of 101 cartoon apes was sold for USD24.4 million,... -
Turkasset: Bringing Customer-Centricity to Debt Collection
Finance & Accounting Case Study14.00View Details In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO,... -
An EPIC Pricing Challenge
Sales & Marketing Case Study8.95View Details In 2020, in response to the COVID-19 pandemic, EPIC (a not-for-profit organization) decided to replace its usual in-person conference with a virtual conference.... -
Ravel Law: Unraveling an Entrepreneur's Decisions
Management Case Study8.95View Details Founded in California in 2012, Ravel Law Inc. (Ravel) was a legal tech start-up that developed groundbreaking legal analytics products. In 2017, Ravel's... -
What to Propose?
Strategy & Execution Case Study8.95View Details Two audit and financial services firms, one of which your consulting firm has supported extensively, have merged to create one of the largest audit firms... -
DePaul Industries in 2012: Financing Growth in a Social Venture
Leadership & Managing People Case Study8.95View Details Established in 1971, DePaul Industries was a social venture operated as one organization (and for short called DePaul Industries) but legally registered... -
Presans: Building Business Models for Innovation Intermediaries
Innovation & Entrepreneurship Case Study8.95View Details Presans was founded in Paris, France in 2008 as an an open innovation intermediary, often referred to as an "innomediary." Using a specific business model... -
Leading Global Innovation at EY - Jeff Wong
Management Case Study8.95View Details At EY, Jeff Wong served as chief innovation officer beginning in 2015. In this role, he was responsible for driving innovation and inoculating EY against... -
Playing With Fire at Sittercity (A)
Innovation & Entrepreneurship Case Study8.95View Details In August 2006, Genevieve ("Jeh-neh-veev") Thiers, founder and CEO of Sittercity.com looked over at Dan Ratner, Sittercity's vice president and her boyfriend... -
EY China (B): An Emerging Giant
Strategy & Execution Case Study5.00View Details The case outlines how regional managing partner (RMP) Albert Ng steered Ernst & Young (EY) China through a period of significant growth from 2009, when... -
Marketing at Wachtell, Lipton, Rosen & Katz
Sales & Marketing Case Study6.95View Details Describes the history and unique operating principles of the most successful corporate law firm in the country. Closes with a lengthy quotation by Martin... -
Pinkerton (A)
Finance & Accounting Case Study8.95View Details A California based security guard firm considers the acquisition of another security guard company. The value of the target firm and the financing of... -
FirstConnect Solutions - Gig Working to Solve the Leaking Bucket
Management Case Study8.95View Details Founded in May 2020, FirstConnect Solutions is a micro, small, and medium enterprise (MSME) focused on providing recruitment and staffing solutions. When... -
Marketing @ Microsoft: The Value of Customer Perception
Sales & Marketing Case Study8.95View Details Quantifying the efficacy of marketing is an age-old challenge. As John Wanamaker said a century ago, "Half the money I spend on advertising is wasted;... -
Liip: The Path to Holacracy
Leadership & Managing People Case Study8.95View Details On April 5, 2017, the lead link at Liip AG, in Lausanne, Switzerland, was reflecting on the past seven years. The digital services organization had gone... -
Change of Plan
Innovation & Entrepreneurship Case Study8.95View Details In 2016, the Plan Foundation in Colombia was the organization with the largest investment in social programs of all those that made up the global organization... -
LKK Design: Rapid Growth of a Chinese Design House
Innovation & Entrepreneurship Case Study8.95View Details This case is about the growth of one of China's top design companies. The design trade is a knowledge-intensive and traditional industry. The protagonist...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Comfort Class Transport: Does Customer Service Need an Overhaul?, Teaching Note
Technology & Operations Digital ArticleTeaching Note for Product #4377.