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Understanding Leadership (HBR Classic)
Leadership & Managing People Magazine ArticleThe would-be analyst of leadership usually studies popularity, power, showmanship, or wisdom in long-range planning. But none of these qualities is the... -
The Real Leadership Lessons of Steve Jobs
Leadership & Managing People Magazine ArticleThe author, whose biography of Steve Jobs was an instant best seller after the Apple CEO's death in October 2011, sets out here to correct what he perceives... -
Managers and Leaders: Are They Different? (HBR Classic)
Leadership & Managing People Magazine ArticleManagers and leaders are two very different types of people. Managers' goals arise out of necessities rather than desires; they excel at defusing conflicts... -
How to Refuel When You're Feeling Emotionally Drained
Leadership & Managing People Digital ArticleTips for protecting, conserving, and replenishing your energy. -
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
Leadership & Managing People Magazine ArticleHumor is widely considered essential in personal relationships, but in leaders, it's seen as an ancillary behavior. Though some leaders use humor instinctively,... -
The New Science of Customer Emotions
Sales & Marketing Magazine ArticleWhen a company connects with customers' emotions, the payoff can be huge. Yet building such connections is often more guesswork than science. To remedy... -
Very Real Dangers of Executive Coaching
Leadership & Managing People Magazine ArticleA personal coach to help your most promising executives reach their potential--sounds good, doesn't it? According to Steven Berglas, executive coaches... -
What Makes a Good Salesman (HBR Classic)
Sales & Marketing Magazine ArticleDespite millions of dollars spent on combating the high turnover rate among insurance agents, the rate--approximately 50% within the first year and 80%... -
How to Overcome Your Fear of Making Mistakes
Strategy & Execution Digital ArticleStep one: Don't be ashamed of your fear. -
Getting 360-Degree Feedback Right
Organizational Development Magazine ArticleOver the past decade, 360-degree feedback has revolutionized performance management. But one of its components--peer appraisal--consistently stymies executives... -
Dealing with Disappointment
Leadership & Managing People Digital ArticleThere are more- and less-healthy ways to cope with it. -
How Dual-Career Couples Make It Work
Leadership & Managing People SpotlightIn her study of more than 100 couples around the globe, the author found that dual-career couples tend to go through three transitions when they are particularly... -
Why People Aren't Motivated to Address Climate Change
Leadership & Managing People Digital ArticleOur brains have trouble planning for the distant future. -
Narcissistic Leaders: The Incredible Pros, the Inevitable Cons (HBR Classic)
Leadership & Managing People Magazine ArticleIn the winter of 2000, at the height of the dot-com boom, business leaders posed for the covers of Time, BusinessWeek, and the Economist with the aplomb... -
Pioneers, Drivers, Integrators, and Guardians
Leadership & Managing People SpotlightIn "Pioneers, Drivers, Integrators, and Guardians," Suzanne Johnson Vickberg and Kim Christfort of Deloitte discuss strategies for making the most of... -
The New Science of Team Chemistry
Leadership & Managing People SpotlightThis Spotlight package focuses on the personality types that make up a team--and how to get the best from any combination. In "Pioneers, Drivers, Integrators,... -
Off-Sites that Work
Organizational Development Magazine ArticleOf all the meetings top executives attend in a year, none is more important than the strategy off-site, where the most essential conversations for the... -
Identify Your Default Approach to Conflict
Knowing which conflict style you and another person gravitate toward will help you make a conscious choice about how to address a disagreement. -
Overwhelmed? Change How You Work
If you're close to burning out, take a step back to reflect, experiment with new approaches to work, and recover your passion. -
When a Colleague Is Grieving
Leadership & Managing People Magazine ArticleGrief is a universal human experience, yet workplace culture is often inhospitable to people suffering profound loss. Managers come to work prepared to...
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3 Ways to Build an Organizational Culture That Supports Mental Health
Health and wellness Digital ArticleIndividual interventions can only go so far. -
How Project Managers Can Better Navigate Setbacks
Project management Digital ArticleStart by understanding how our brains process the experience. -
Harvard’s Arthur C. Brooks on the Secrets to Happiness at Work
Business and society Digital Article“If you’re unhappy at work, you’re probably unhappy in life.” -
3 Ways Our Brains Undermine Our Ability to Be a Good Leader
Leadership Digital ArticleUnderstanding the science of what’s going on can help us counteract these self-sabotaging tendencies. -
What Do Your B2B Customers Really Want?
Sales and marketing Digital ArticleResearch shows they prefer interactions that fuel their psychological needs — even if they require more time or cost more money. -
Why Success Doesn’t Lead to Satisfaction
Personal growth and transformation Digital ArticleIt’s time to confront your unhealthy relationship with achievement. -
Are Our Brains Wired to Quiet Quit?
Neuroscience Digital ArticleNeuroscience has found that passive acceptance is a natural response to prolonged stress. -
Don’t Let Anchoring Bias Weigh Down Your Judgment
Decision making and problem solving Digital ArticleToo often, we overvalue available — but ultimately irrelevant — information. -
A Common Parasite Can Make People More Entrepreneurial
Innovation & Entrepreneurship Magazine ArticleToxoplasma gondii, which is estimated to infect 10% to 50% of the population, affects your brain and makes you disinhibited and less risk-averse. It also... -
Don't Focus on the Most Expressive Face in the Audience
Communication Digital ArticleResearch shows we (wrongly) assume the rest of the group feels the same way. -
Building a Better Workplace Starts with Saying "Thanks"
Leadership & Managing People Digital ArticleThree ways to practice gratitude. -
Overconfidence Is Contagious
Organizational Development Digital ArticleResearch shows that arrogance spreads socially. -
Self-Compassion Will Make You a Better Leader
Leadership & Managing People Digital ArticleIt's easy to be paralyzed by doubt and fear during tough times. -
How to Brace Yourself for Disappointment
Leadership & Managing People Digital ArticleSometimes focusing on the worst-case scenario helps. Sometimes it doesn't. -
Confidence Doesn't Always Boost Performance
Leadership & Managing People Magazine ArticleA team of researchers found that people who were optimistic about their abilities scored no better than people who doubted themselves on a wide range... -
Unartificial Intelligence
Technology & Operations Magazine ArticleA new wave of brain science is upending our understanding of the mind. -
You Need a Personal Highlight Reel
Leadership & Managing People Digital ArticleCollect positive feedback and return to it when you need a boost. -
CEOs, Don't Let Fear and Paranoia Sink Your Leadership
Leadership & Managing People Digital ArticleFresh perspectives and honest communication will help keep you grounded. -
Robots Save Us Time - But Do They Make Us Happier?
Technology & Operations Digital ArticleResearch shows that naming your Roomba might make you feel guilty about relegating your dirty work. -
Restore Your Sense of Control - Despite the Pandemic
Leadership & Managing People Digital ArticleAutonomy leads to adaptability.
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Maternal and Child Health in Uttar Pradesh, India: A Mother's Story
Strategy & Execution Case StudySet in India's most populous state, Uttar Pradesh, this case explores the complexity of addressing maternal and child health and care delivery by looking... -
Orientation to the Public Image Assessment Exercise
Leadership & Managing People Case Study8.95View Details The Public Image Assessment exercise acquaints students with the ideal images they hold of themselves, the actions they engage in to convey these images,... -
Primer on Social Identity: Understanding Group Membership
Leadership & Managing People Case Study8.95View Details This technical note explains how group membership affects who a person thinks she or he is and how that person behaves in organizations. Hofstedes's levels... -
Errors in Social Judgment: Implications for Negotiation and Conflict Resolution, Part 2
Strategy & Execution Case Study8.95View Details For the past quarter-century, the field of social cognition has documented a number of ways in which individuals and groups are prone to make characteristic... -
Influencing Customer Behavior in Service Operations
Technology & Operations Case Study8.95View Details Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer... -
Strategy Execution Module 1: Managing Organizational Tensions
Strategy & Execution Case Study8.95View Details This module reading lays the foundation for executing strategy using performance measurement and control systems. Properly applied, these systems can... -
Money Cash Flow Inc.: HR Analytics Applied to Employee Retention and Well-Being Issues (B)
Communication Case Study5.00View Details Supplement to case HEC162. This two-part analytical case illustrates the situation of Money Cash Flow Inc., a fast-growing Canadian insurance company,... -
Why Consumers Don't Buy: The Psychology of New Product Adoption
Sales & Marketing Case Study8.95View Details Looks at the consumer psychology of new product adoption. Identifies a key reason why consumers do not adopt innovations as quickly as developers think... -
Frank Mason (A)
Organizational Development Case Study8.95View Details Raises the following issues: understanding another person from his/her point of view, understanding how two people can view the same situation differently,... -
Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence
This is the book that established "emotional intelligence" in the business lexicon--and made it a necessary skill for leaders. Managers and professionals... -
Longfor: A Non-Traditional Company in China - When in Rome, Do Not Do What the Romans Do
Strategy & Execution Case Study8.95View Details Longfor, a real estate company in China, treats every customer as an individual with distinctive tastes, preferences and needs; the homes it designs emphasize... -
Satera Team at Imatron Systems, Inc. (A)
Organizational Development Case Study8.95View Details Escalating conflict has erupted within the Satera product development team, resulting from the conflicting cognitive styles of the two senior mechanical... -
France Telecom (B): A Wave of Staff Suicides
Organizational Development Case Study5.00View Details In the B case we learn that at least 19 France Telecom employees took their own lives between 2006 and 2009, 12 others attempted suicide, and eight suffered... -
The Emotionally Intelligent Leader
Become a Better Leader by Improving Your Emotional Intelligence. Bestselling author DANIEL GOLEMAN first brought the concept of emotional intelligence... -
Implicit Predictors of Consumer Behavior
Sales & Marketing Case Study8.95View Details An important distinction is drawn in psychology between explicit and implicit knowledge. Explicit knowledge refers to consciously held beliefs about an... -
Assistant Professor Graham and Ms. Macomber (A)
Organizational Development Case Study8.95View Details A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct... -
Strategic Use of Music in Marketing: A Selective Review
Sales & Marketing Case Study8.95View Details Summarizes selected research on music and its impact on mood and shopping behavior, and its impact on the communication of ideas. -
Profit with Gratitude: Building the Foundations of a Grateful Organization
Leadership & Managing People Case Study8.95View Details Infusing a culture of gratitude into an organization can enhance employee engagement and effectiveness. This note makes the case that focusing on this... -
L'Oreal S.A.: Rolling out the Global Diversity Strategy
Global Business Case Study8.95View Details L'Oreal S.A. is in the process of implementing a global diversity strategy. The firm's Europe diversity director is working with various country units... -
Five Minds for the Future
Communication Book28.00View Details We live in a time of vast changes. And those changes call for entirely new ways of learning and thinking. In "Five Minds for the Future," Howard Gardner...
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Understanding Leadership (HBR Classic)
Leadership & Managing People Magazine ArticleThe would-be analyst of leadership usually studies popularity, power, showmanship, or wisdom in long-range planning. But none of these qualities is the... -
The Real Leadership Lessons of Steve Jobs
Leadership & Managing People Magazine ArticleThe author, whose biography of Steve Jobs was an instant best seller after the Apple CEO's death in October 2011, sets out here to correct what he perceives... -
Managers and Leaders: Are They Different? (HBR Classic)
Leadership & Managing People Magazine ArticleManagers and leaders are two very different types of people. Managers' goals arise out of necessities rather than desires; they excel at defusing conflicts... -
What to Do When Your Mind (Always) Dwells on the Worst-Case Scenario
Organizational Development AdviceRemember that your fears aren't facts. -
How to Refuel When You're Feeling Emotionally Drained
Leadership & Managing People Digital ArticleTips for protecting, conserving, and replenishing your energy. -
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
Leadership & Managing People Magazine ArticleHumor is widely considered essential in personal relationships, but in leaders, it's seen as an ancillary behavior. Though some leaders use humor instinctively,... -
The New Science of Customer Emotions
Sales & Marketing Magazine ArticleWhen a company connects with customers' emotions, the payoff can be huge. Yet building such connections is often more guesswork than science. To remedy... -
Very Real Dangers of Executive Coaching
Leadership & Managing People Magazine ArticleA personal coach to help your most promising executives reach their potential--sounds good, doesn't it? According to Steven Berglas, executive coaches... -
What Makes a Good Salesman (HBR Classic)
Sales & Marketing Magazine ArticleDespite millions of dollars spent on combating the high turnover rate among insurance agents, the rate--approximately 50% within the first year and 80%... -
Does More Money Really Make Us More Happy?
Leadership & Managing People ResearchA big paycheck won't necessarily bring you joy