Idea in Brief
The Problem
More than three years into the pandemic era, many companies have yet to settle on new structures, practices, and processes for hybrid work. The transition is harder than they expected it would be, and it’s taking longer.
The Explanation
It has been so hard and so lengthy because so much is at stake. Adapting to hybrid work is forcing everyone to test long-held assumptions about how work should be done and even what it is.
The Reckoning
It’s time to start thinking differently about this problem, which will take years to work out. Leaders need to approach it just as they would any other major alteration in how they do business—by asking tough questions and learning from the answers.