“Straight up, we made some mistakes,” Whole Foods co-CEOs John Mackey and Walter Robb said earlier this year in response to an overcharging scandal.
Research: For a Corporate Apology to Work, the CEO Should Look Sad
And shouldn’t blame external forces.
August 24, 2015
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New!
HBR Learning
HBR Learning
Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.