The workforce burnout and retention crisis has been dominating health care for the last three years, but data (finally) shows some encouraging trends. Analyses of survey responses from the last three years show that the decline in workforce “engagement” has flattened out and “resilience” is actually improving. The data also shows a spreading of the pack — with bigger variation between organizations where workforce morale and retention is improving versus others where the slide continues. This article will capture some of the best practices that have the potential to turn a vicious cycle into a virtuous one.
Research: How Successful Health Care Organizations Keep Worker Morale Up
A workforce burnout and retention crisis has dominated the industry for the last three years, but data (finally) shows some encouraging trends.
May 30, 2023
Summary.
There are signs that some U.S. health care organizations are scoring some successes in addressing the worker morale and retention crisis. But data from Press Ganey surveys shows that there is a widening gap between the most- and least-successful organizations. This article draws lessons from the former. It discusses three key elements needed to engage workers, make them more resilient, and make them feel more aligned with their leaders.
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HBR Learning
Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.