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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution Magazine ArticleToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Having Trouble with Your Strategy? Then Map It
Balanced scorecard Magazine ArticleThe key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain. -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
Aligning Strategy and Sales
Sales & Marketing VideoFrank Cespedes, senior lecturer at Harvard Business School, on how to connect what your people sell with your business goals. -
Using the Balanced Scorecard as a Strategic Management System
Balanced scorecard HBR BestsellerBuilding a scorecard can help managers link today’s actions with tomorrow’s goals. -
How to Live with Risks
Strategy & Execution Magazine ArticleFor years "risk management" has been characterized chiefly by caution--preventing the business from doing things that would create exposure. Although... -
Experiment to Learn About Your Market
Finance & Accounting VideoWhen you're innovating for your business, create a "plan to learn" that tests assumptions. -
Whiteboard Session: 5 Principles for Innovation in Emerging Markets
Global Business VideoThink about consumers' jobs-to-be-done. -
Craft a Story to Sell Your Business Case
Finance & Accounting VideoWant your business case to be supported? Get attention by telling a good story. -
How People Analytics Can Help You Change Process, Culture, and Strategy
Organizational transformation Digital ArticleYou can’t make big organizational changes without understanding how employees behave. -
Reshaping an Industry: Lockheed Martin's Survival Story
Strategy & Execution Magazine ArticleThe U.S. defense industry has seen more than 50% of its market disappear, and the companies that make up the industry have faced the need for the equivalent... -
Can GenAI Do Strategy?
Strategy & Execution Digital ArticleResults from an experiment that pitted a team of MBAs against MBAs plus AI. -
Mission and Objectives
Effective performance measurement systems articulate strategic objectives, enabling leaders at all levels to make critical decisions. -
Changing the Role of Top Management: Beyond Strategy to Purpose
Leadership & Managing People Magazine ArticleStructure follows strategy; and systems support structure. In the high-growth environment of post-World War II, a management doctrine rose up around these...
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Can GenAI Do Strategy?
Strategy Digital ArticleResults from an experiment that pitted a team of MBAs against MBAs plus AI. - SPONSORED CONTENT FROM Workday
Optimizing the Supply Chain by Aligning the Planning and Sourcing Functions
Collaboration and teams ResearchResearch Report Sponsored By Workday -
Do You Really Understand Your Best (and Worst) Customers?
Customer strategy Digital ArticleShift from asking, “What makes us money?” to “Who makes us money?” - SPONSORED CONTENT FROM NTT DATA
Navigating the Data Deluge
Health and behavioral science ResearchWhite Paper Sponsored By NTT DATA - SPONSORED CONTENT FROM Broadcom
Using Value Stream Management to Speed Digital Transformation and Eliminate Silos
Digital transformation ResearchBriefing Paper Sponsored By Broadcom - SPONSORED CONTENT FROM Teleperformance
Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience
Strategy ResearchWhite Paper Sponsored By Teleperformance -
Two Questions to Ask Before Setting Your Strategy
Strategy Digital ArticleFirst: Is there a problem to be solved? -
How People Analytics Can Help You Change Process, Culture, and Strategy
Organizational transformation Digital ArticleYou can’t make big organizational changes without understanding how employees behave. -
5 Ways the Best Companies Close the Strategy-Execution Gap
Strategy & Execution Digital ArticleTest and learn, then test some more. -
Your Strategy Has to Be Flexible - But So Does Your Execution
Strategy & Execution Digital ArticleDon't make the plan too rigid. -
Whiteboard Session: 5 Principles for Innovation in Emerging Markets
Global Business VideoThink about consumers' jobs-to-be-done. -
A Good Digital Strategy Creates a Gravitational Pull
Strategy & Execution Digital ArticleThanks to social media, the most important influences on your business often happen when you aren't in the room. When people connect peer-to-peer, there... -
The Explainer: Core Competence
Strategy & Execution VideoWhat does your company do better than any other firm? -
Strategic Plans Are Less Important than Strategic Planning
Strategy & Execution Digital ArticleNo plan survives contact with reality. -
Balancing Opportunity and Uncertainty
When faced with a choice about whether to accept a new position, you need to balance opportunity with uncertainty. -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
How to Live with Risks
Strategy & Execution Magazine ArticleFor years "risk management" has been characterized chiefly by caution--preventing the business from doing things that would create exposure. Although... -
Experiment to Learn About Your Market
Finance & Accounting VideoWhen you're innovating for your business, create a "plan to learn" that tests assumptions. -
Craft a Story to Sell Your Business Case
Finance & Accounting VideoWant your business case to be supported? Get attention by telling a good story.
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Strategy & Execution BookMore than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed... -
Strategy Reading: Executing Strategy
Strategy & Execution Tool15.90View Details Executing Strategy introduces the principles of effective strategy implementation. The Reading emphasizes the interdependence of strategy formulation... -
The Year in Tech, 2021: Tools for Preparing Your Team for the Future
Business is changing. Will you adapt or be left behind? In "The Year in Tech, 2021: Tools for Preparing Your Team for the Future," you'll apply the ideas... -
SMA: Micro-Electronic Products Division (A)
Organizational Development Case Study8.95View Details The Micro-Electronic Products Division of SMA has financial and organizational problems. Conflict and lack of coordination exist between functional groups.... -
Balancing Stakeholder Interests and Corporate Values: A Cummins Strategic Decision.
Strategy & Execution Case Study8.95View Details In 1998, the United States Environmental Protection Agency (EPA) and US manufacturers of heavy-duty diesel engines signed a consent decree which included... -
Guidelines for Doing an Impact Assessment
Finance & Accounting Case Study8.95View Details An impact assessment enables organizations to assess the wider impact of their activities on stakeholders, beyond the financial impacts. By assessing... -
Constructing Your Business Case
A detailed guide walks through each aspect of your business case. Use the customizable PPT template with your own data. -
eEquity: Solutions for Cash Flow
Leadership & Managing People Case Study8.95View Details In March 2016, eEquity, a small firm providing online training and software to corporate human resource professionals, faced a dilemma. A year after new... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study8.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,... -
City of Charlotte (B)
Finance & Accounting Case Study5.00View Details This case shows how two operating departments-transportation and police-translate the high-level corporate scorecard for the city into departmental balanced... -
Microsoft Latin America
Finance & Accounting Case Study8.95View Details Mauricio Santillan, regional vice president for the Latin American division of Microsoft, has introduced a new performance measurement system to help... -
Vivendi: Revitalizing a French Conglomerate (A)
Strategy & Execution Case Study8.95View Details Examines corporate strategy for a diversified firm in the French business context. Issues include corporate governance, vision, and the management of... -
Understanding Customer Behavior Exercise (B)
Sales & Marketing Case Study8.95View Details Students are instructed to interview a recent purchaser of a particular type of product or service in depth about his/her buying decision. The exercise... -
Mobil USM&R (B): New England Sales and Distribution
Finance & Accounting Case Study5.00View Details The general manager of a local gasoline/distillate sales and distribution business unit must communicate a new strategy to the unit's 300 employees. An... -
Locally Laid Egg Company: No Time for Laying Around
Sales & Marketing Case Study8.95View Details The Locally Laid Egg Company is a family-owned company based out of Duluth, Minnesota. The company was established in 2012 as the first commercial grade... -
Delegating Work (HBR 20-Minute Manager Series)
25.00View Details You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. "Delegating... -
Applichem (A) (Abridged)
Technology & Operations Case Study8.95View Details Applichem manufactures the same chemical product in four plants, each of which is located in a different country. The company has completed a major study... -
TradeCard: Expanding into China
Sales & Marketing Case Study8.95View Details TradeCard Inc. is a New York-based financial supply chain service provider focused on serving importers and exporters. Its product--TradeCard--aligns... -
Allied Chemical Corp. (B)
Global Business Case Study5.00View Details Describes Allied's cooperative approach to government relations and the approach of some of the regulatory agencies Allied deals with. Based mainly on... -
Cabot Corporation: The Fuel Cell Decision A
Strategy & Execution Case Study8.95View Details Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution Magazine ArticleToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Strategy & Execution BookMore than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
LiveCase Simulation: Viv8 - Multi-Sided Platforms
Management Digital ArticleThe Viv8 LiveCase simulation creates a lively scenario in which students practice and reflect on making strategic recommendations under pressure. Students... -
Strategy Reading: Executing Strategy
Strategy & Execution Tool15.90View Details Executing Strategy introduces the principles of effective strategy implementation. The Reading emphasizes the interdependence of strategy formulation... -
Human Capital, A BSR Reader
Strategy & Execution Article Collection49.95View Details This Balanced Scorecard Report Collection shows how leading organizations used the Balanced Scorecard to measure and manage human capital, enabling them...