Telecom

Everyone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,...

Both the media and the government thrive on crises. When none exist, they create them.

The top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently.

And why it's "reprehensible," for both employees and customers.

Companies aggressively research what customers want. Yet most vendors just don't understand what customers expect of their salespeople.

Every piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement.

Three lessons to guide providers.

In recent years, sales leaders have had to devote considerable time and energy to establishing and maintaining disciplined processes. The thing is, many...

A study looks at the impact of increased attention.

Iqbal Quadir, the founder of Bangladesh's GrameenPhone, discusses the failure of foreign aid to rescue moribund third-world economies and the need to...

This is a story of how a small, young company lost a very important order, recovered, and became much stronger and more competitive by learning about market positioning. The lessons learned proved so valuable that, when all was said and done, the company concluded that losing the big order was the best thing that had […]

Top executives often feel uncomfortable making hard choices about information technology. But when they abdicate responsibility, they set their companies up for wasted investments and missed opportunities.

A small island-city located at the tip of the Malay peninsula is the site of an astonishing economic and technological achievement. Singapore not only embodies what is already perhaps the most technologically advanced environment in the world but is also poised to become the world’s first fully networked society—one in which all homes, schools, businesses, […]

Much of the time, executives use analogies to make strategic choices. The best strategists know both the power and peril of such comparisons.

Fifty years ago, when the American Telephone and Telegraph Company still held a monopoly on U.S. phone service, the first minute of a toll call could easily cost a dollar—the equivalent of about $5 today. But a few pennies of that 1950s dollar supported research and development efforts at Bell Telephone Laboratories and at AT&T’s […]

If sales and service organizations are to improve, they must learn to measure and manage the quality of the employee-customer encounter. Quality improvement...

The U.S. Army's Opposing Force (OPFOR) is a 2,500-member brigade whose job is to help prepare soldiers for combat. Created to be the meanest, toughest...

TelZip, a small mobile-network operator, has decided to shake up the European telecommunications market by offering "free forever" broadband service to...

Imagine a conservative British Prime Minister denouncing a powerful British mogul as "the unpleasant and unacceptable face of capitalism." No, it wasn't...

Some projects have such diverse requirements that they need a variety of specialists to work on them. But often the best-qualified specialists are scattered...