When you start leading a new team, one of your first imperatives is to assess the caliber of the talent you are inheriting. At a minimum, you’ll want to focus on three dimensions: (1) Competence — Does each individual match the competence demands of their role? (2) Motivation — Does each member of the team possess the required drive and the willingness to learn new capabilities as needed? (3) People skills — Is each person capable of building constructive working relationships with their colleagues and with you? Those who excel on these criteria are your A players, your outstanding performers. The strong but not exceptional contributors are your B players. And the few who fall below expectations on one or more of these are your C players.
The 3 Types of C Players and What to Do About Them
Most managers find it easy to devote their attention to their highest performers, but they also need to pay attention to their C players — those who are underperforming due to a lack of motivation or a mismatch between their skills and their responsibilities. The typical response is to manage them out of the organization. But managers should know that not all C players are the same, and there are ways to help some become B, or even A, players. Doing so will not only help your team but also help you become a better leader. There are three main types of C players: those who have been promoted beyond their level of competence, those who are not motivated (for a variety of reasons), and those who deliver results at the expense of the rest of the team. Each type requires a different approach.