With the rise of the internet of things, our individual technology envelopes – our personal networks of smart, connected devices — are rapidly becoming more complicated as more and more devices from a growing profusion of vendors do ever more complex jobs. In fact, industry research indicates that the number of devices in these envelopes will triple over the next few years, and, absent a common set of standards, the complexity of these envelopes will only compound.
The Internet of Things Changes the Company-Customer Relationship
It’s reshaping how we think of service.
June 29, 2015
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.