A few weeks ago, I saw an email in my inbox from a member of my sales team. I realized an appropriate response would take more time than I had at that moment. So I skipped it, planning to return to it later. The email quickly got buried, and after a week went by, it was forwarded to me again, with a note: “Wanted to make sure you received this.” This time, I picked up the phone, and after a five-minute discussion, he got what he needed.
What Email, IM, and the Phone Are Each Good For
Plus a few thoughts on the handwritten note.
July 30, 2015
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New!
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.