You give clear feedback to your direct report. They acknowledge the feedback. And then…nothing changes. How many times have you been in this frustrating situation? While there are many reasons why feedback fails to deliver results, one that is easily overlooked is our choice of delivery: whether we give the feedback verbally or in writing. You may be leaning on one style not because it’s best for the feedback you need to give, but because it’s most comfortable — or most convenient — for you.
When to Give Verbal Feedback — and When to Do It in Writing
Don’t default to your comfort zone. Deliver your message in the way that works best for the situation.
December 14, 2022
Summary.
One of the many reasons why we dread (and avoid) giving feedback is that we believe it’s simply not going to work. While there are many reasons why feedback fails to deliver results, one that is easily overlooked is our choice of delivery — speaking or writing. You may be leaning on one style not because it’s best for the feedback you need to give, but because it’s most comfortable — or most convenient — for you. Consider what works best for the context, audience, and goals of your specific situation. Spoken and written feedback are both necessary, and each has their time and place. Practicing getting out of your feedback comfort zone when the situation calls for it will make you a stronger communicator all around.
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Feedback Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Feedback Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Give feedback that your employees can hear and use.
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New!
HBR Learning
Feedback Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Feedback Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Give feedback that your employees can hear and use.