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How to Write a Cover Letter
Leadership & Managing People Best PracticeAdvice for tackling one of the toughest parts of the job-hunting process. -
Stop Eliminating Perfectly Good Candidates by Asking Them the Wrong Questions
Hiring and recruitment Digital ArticleToo many applicants are screened out because they don’t fit a particular pattern. -
Set-Up-to-Fail Syndrome
Leadership & Managing People Magazine ArticleWhy do some employees perform poorly? Most managers would answer this question by ticking off a list that includes weak skills, insufficient experience,... -
9 Trends That Will Shape Work in 2023 and Beyond
Finance & Accounting Digital ArticleAmid a looming economic downturn, employers can expect another tumultuous year. -
When Blind Hiring Advances DEI - and When It Doesn't
Organizational Development Digital ArticleThree questions to ask before implementing the strategy into your hiring practices. -
Data Scientist: The Sexiest Job of the 21st Century
Organizational Development Magazine ArticleBack in the 1990s, computer engineer and Wall Street "quant" were the hot occupations in business. Today data scientists are the hires firms are competing... -
How Netflix Reinvented HR
Organizational Development Magazine ArticleWhen Netflix executives wrote a PowerPoint deck about the organization's talent management strategies, the document went viral--it's been viewed more... -
The Ordinary Heroes of the Taj
Organizational Development Magazine ArticleWhen terrorists attacked the Indian city of Mumbai in 2008, employees of the Taj Mumbai hotel displayed uncommon valor. They placed the safety of guests... -
Why Women Don’t Apply for Jobs Unless They’re 100% Qualified
Gender Digital ArticleIt’s not because they lack confidence. -
Rethink Your Employee Value Proposition
Organizational Development SpotlightA lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem... -
The C-Suite Skills That Matter Most
Succession planning SpotlightMore than ever, companies need leaders who are good with people. -
How to Conduct an Effective Job Interview
Organizational Development Best PracticeDon't waste your breath with absurd questions like: What are your weaknesses? -
Your Approach to Hiring Is All Wrong
Hiring and recruitment SpotlightOutsourcing and algorithms won’t get you the people you need. -
Very Real Dangers of Executive Coaching
Leadership & Managing People Magazine ArticleA personal coach to help your most promising executives reach their potential--sounds good, doesn't it? According to Steven Berglas, executive coaches... -
What Makes a Good Salesman (HBR Classic)
Sales & Marketing Magazine ArticleDespite millions of dollars spent on combating the high turnover rate among insurance agents, the rate--approximately 50% within the first year and 80%... -
High-Performance Marketing: An Interview with Nike’s Phil Knight
Leadership Magazine ArticleNike is a champion brand builder. Its advertising slogans—“Bo Knows,” “Just Do It,” “There Is No Finish Line”—have moved beyond advertising into popular expression. Its athletic footwear and clothing have become a piece of Americana. Its brand name is as well-known around the world as IBM and Coke. So it may come as a surprise […] -
Making Exit Interviews Count
Organizational Development Magazine ArticleIn the knowledge economy, skilled employees are the assets that drive organizational success. Thus companies must learn from them--why they stay, why... -
7 Practical Ways to Reduce Bias in Your Hiring Process
Leadership & Managing People Best PracticeStart by reworking your job descriptions. -
The Great Resignation Didn’t Start with the Pandemic
Human resource management Digital ArticleFive forces driving the long-term trend. -
Layoffs That Don't Break Your Company
Organizational Development Magazine ArticleToday layoffs have become companies' default response to the challenges created by advances in technology and global competition. Yet research shows that...
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Flexibility at Genentech: Developing Versatile Domain Experts and Deploying Flexible Resources at One U.S. Medical Affairs Unit
Leadership & Managing People Case Study8.95View Details The Genentech Spectrum case is about infusing flexibility in a medical unit of a global biotechnology company. The protagonist is Mauricio Silva de Lima,... -
CVD, Inc. vs. A.S. Markham Corp. (A)
Innovation & Entrepreneurship Case Study6.95View Details Describes the legal odyssey of two engineers who left their old employer to start a company that was directly competitive. The issues include employment... -
CEO Succession at Cisco (A): From John Chambers to Chuck Robbins
Leadership & Managing People Case Study8.95View Details A smooth transition from former CEO John Chambers to new CEO Chuck Robbins had put Cisco in a position of strength. Looking back, the board reflected... -
Gap Inc.: Refashioning Performance Management
Organizational Development Case Study8.95View Details In 2014, clothing retailer Gap Inc. rolled out a new performance management process for headquarters staff that did away with a traditional rating and... -
Opening the Valve: From Software to Hardware (B)
Strategy & Execution Case Study5.00View Details Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person... -
CIBC: Fostering an Inclusive Culture, Leading with Gender
Organizational Development Case Study8.95View Details In June 2013, the senior vice-president of talent management of the Canadian Imperial Bank of Commerce (CIBC), recognized an organizational need at the... -
HIV Voluntary Counseling and Testing in Hinche, Haiti
Leadership & Managing People Case StudyThis case examines the potential for a non-governmental organization, Zanmi Lasante/Partners in Health (ZL/PIH), to aid in improving voluntary counseling... -
People Operations at Mozilla Corporation: Scaling a Peer-to-Peer Global Community
Leadership & Managing People Case Study8.95View Details The Mozilla case study describes Debbie Cohen's, Vice President and Chief of People, key initiatives in a software entity that was one of the pioneers... -
Procter & Gamble: Global Business Services
Organizational Development Case Study8.95View Details Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G's... -
Ritz-Carlton: Using Information Systems to Better Serve the Customer
Technology & Operations Case Study8.95View Details Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services... -
The Coronavirus (COVID-19) Pandemic and the Global Economy (B)
Global Business Case Study5.00View Details By December 2020, the COVID-19 pandemic had swept across the globe, creating widespread disruption in all aspects of everyday life. Almost 90 million... -
Bertha Ansah's Career Dilemma: Transition into Public Service or Continue on as an Entrepreneur?
Organizational Development Case Study8.95View Details Bertha Ansah had come a long way from selling confectionaries to her school classmates to owning and leading her own transportation services company.... -
Taking Charge: Rose Washington and Spofford Juvenile Detention Center
Leadership & Managing People Case Study8.95View Details The latest in a long string of directors of New York City's toughest juvenile detention facility confronts a staff which is both demoralized and resentful... -
Elizabeth Parker (A)
Leadership & Managing People Case Study8.95View Details A new political appointee with years of volunteer experience takes over a highly responsible job in the state government and is met with bureaucratic... -
CEO Succession at Cisco (B): Announcement Strategy
Leadership & Managing People Case Study5.00View Details Supplements the (A) case (417-031). This case supplement describes Cisco's communications strategy around the CEO announcement, which focused on controlling... -
Yahoo!: Becoming a Competitor in the Career Listings Space (A)
Strategy & Execution Case Study8.95View Details In late 2001, Yahoo!'s new executive leadership team faces a decision. With online advertising revenues significantly off, the company has decided to... -
Diversity in The Workplace: A Legal and Statistical Analysis
Leadership & Managing People Case Study8.95View Details Although most major corporations in the United States claim they are attempting to create a workplace environment reflective of society's diversity (race,... -
JOHN JANNSSEN AND THE COMPANY - Confidential Instructions for Sandy Coella, Regional Vice President
Strategy & Execution Case Study5.00View Details A three-party negotiation among a company's human resources manager, senior manager, and a supervisor over whether to reverse plans to fire the supervisor's... -
MacEwan Residence Services: A Risky Accommodation?
Organizational Development Case Study8.95View Details In November 2014, the Residence Services department at MacEwan University in Alberta, Canada, needed to replace a residence assistant who was exiting... -
Innovation and Collaboration at Merrill Lynch
Organizational Development Case Study8.95View Details In the spring of 2005, Candace Browning, head of Global Securities Research and Economics at Merrill Lynch, led about 500 Merrill Lynch analysts worldwide...
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How to Write a Cover Letter
Leadership & Managing People Best PracticeAdvice for tackling one of the toughest parts of the job-hunting process. -
Stop Eliminating Perfectly Good Candidates by Asking Them the Wrong Questions
Hiring and recruitment Digital ArticleToo many applicants are screened out because they don’t fit a particular pattern. -
Set-Up-to-Fail Syndrome
Leadership & Managing People Magazine ArticleWhy do some employees perform poorly? Most managers would answer this question by ticking off a list that includes weak skills, insufficient experience,... -
9 Trends That Will Shape Work in 2023 and Beyond
Finance & Accounting Digital ArticleAmid a looming economic downturn, employers can expect another tumultuous year. -
When Blind Hiring Advances DEI - and When It Doesn't
Organizational Development Digital ArticleThree questions to ask before implementing the strategy into your hiring practices. -
Data Scientist: The Sexiest Job of the 21st Century
Organizational Development Magazine ArticleBack in the 1990s, computer engineer and Wall Street "quant" were the hot occupations in business. Today data scientists are the hires firms are competing... -
How Netflix Reinvented HR
Organizational Development Magazine ArticleWhen Netflix executives wrote a PowerPoint deck about the organization's talent management strategies, the document went viral--it's been viewed more... -
The Ordinary Heroes of the Taj
Organizational Development Magazine ArticleWhen terrorists attacked the Indian city of Mumbai in 2008, employees of the Taj Mumbai hotel displayed uncommon valor. They placed the safety of guests... -
Why Women Don’t Apply for Jobs Unless They’re 100% Qualified
Gender Digital ArticleIt’s not because they lack confidence. -
Rethink Your Employee Value Proposition
Organizational Development SpotlightA lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem...