Crisis management

To meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,...

During economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep...

Nearly 42% of employees report a decline in mental health since the pandemic began.

How you respond to a crisis will have repercussions for years to come.

A Q&A with Harvard Business School professor Tsedal Neeley.

Inspiring others when you’re struggling yourself

A thoughtful message can make the difference between a lost customer and a loyal one.

Trauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it.

Leaders of companies with operations in Russia share how they've navigated new and unexpected challenges during the war in Ukraine.

It’s an old and familiar way of doing business, especially in new product development and manufacturing. People rush from one crisis to the next, never really fixing problems, just stopping them from getting worse. But a set of principles can actually prevent most fires.

A number of years ago some enterprising deal makers at GE Capital proposed a series of transactions that would provide financing for a chain of funeral homes. From a financial perspective, it looked like an attractive proposition: The terms were good, the demographics pointed to a growing market need, and the fragmentation of the industry […]

Harry Denton, the CEO in this fictional case study, has been caught off guard. As the head of Delarks, a venerable department-store chain in the Midwest,...

Safe to say the management team at Maclaren is having a terrible week. On Monday its US subsidiary issued a press release announcing a recall of every...

A 30-day plan to contain the outbreak and treat the infected.

What a Chinese travel entrepreneur learned from the SARS crisis and its aftermath

Eventually, every leader will make a mistake for which he or she must apologize. The screw-up might be personal (Arnold Schwarzenegger's extramarital...

In the wake of a factory collapse, a clothing retailer must decide whether to relocate production.

Five great reads on the art of bouncing back.

It's time to look past simplistic solutions.

Rudyard Kipling, in his beloved poem "If," speaks to the virtues that make a boy into a man-virtues (without regard to gender) that seem awfully relevant...