Analytics and data science

Introduces the concepts of responsibility centers and performance measurement. Expense centers, financial responsibilities such as profit centers, and...

The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students...

The widespread cheating scandal that rocked the Atlanta public school system in 2010 and 2011 illustrates how high-stakes performance pressure, without...

Headspace in 2018 examines the company as it charts a new trajectory. The case follows the point of view of Randhir Vieira, Head of Product at Headspace,...

...

In the spring of 2016, the director of finance and administration for the Calgary Drop-In & Rehab Centre was frustrated with the organization's legacy...

A forward-thinking manager at Owens & Minor (O&M), a large national medical and surgical distribution company, enlisted the help of both logistics and...

What is unique about innovation in a social entrepreneurship setting compared to that of general entrepreneurship? The IngCare case serves as an illustration...

This module reading lays the foundation for executing strategy using performance measurement and control systems. Properly applied, these systems can...

Business is changing. Will you adapt or be left behind? In "The Year in Tech, 2021: Tools for Preparing Your Team for the Future," you'll apply the ideas...

A new MBA graduate joins a privately held family business and sets ambitious growth goals for the next five years. To enhance motivation, he proposes...

Johansen's has just completed its first year under a new scorecard system for evaluation of manager performance. The manager of Store 51 has traditionally...

Kodak must decide whether to make a major investment in a production facility designed around a new technique for producing the gelatin critical to so...

The (B) case provides the denouement to the (A) case about Medtronic's introduction of the Chronicle and remote monitoring business.

In 2017, Total Credit Recovery Limited (TCR), an accounts receivables management and debt collection firm, hired a data scientist to analyze the firm's...

This note explores the mechanics of multiples, different types of multiples, when and how to use them, and common pitfalls associated with multiples valuation....

This case describes the compensation system for portfolio managers at Harvard's portfolio management company, including its formulaic and bonus bank features....

In August 2017, MoviePass dramatically lowered its subscription price from $50 per month to just $10 for up to one movie per day. The idea was to rapidly...

The race is on to see which brands can deliver.

By focusing on sci-fi goals, they’re missing out on projects that create real value right now.

Understanding one of the most important types of data analysis.

Lessons from Kuwait's Gulf Bank.

Meet the people who can coax treasure out of messy, unstructured data.

It’s too often misused and misunderstood.

Marketers often worry that performance marketing and its focus on short-term sales is crowding out brand-building activities aimed at enhancing customer...

Demystify the numbers. Your audience will thank you.

Lately companies have come to recognize the limitations of the view that they must create value only for shareholders. Recognizing that every stakeholder...

Spoiler: Many people are doing it wrong.