Mobile and wireless technology

You don’t get to decide which device your customer uses to access the internet.

Becoming mobile-friendly engages new kinds of customers — and yields surprising results.

Push notifications are becoming more and more like spam.

Is it worth the investment?

Editor’s note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. The mobile phone is a strong contender as a key transforming agent in the future of health and healthcare. There are now more than 5.3 billion cell phone users […]

Lessons for the U.S. and Europe on how to cope with commercial disruption.

No company is immune to competition.

Yes, if you give customers options.

Instead of just responding to requests, anticipate people's needs.

Note: This blog was co-authored with Justin Chakma, an undergraduate student at the University of Toronto. One of the notable differences between emerging...

Especially for big purchases.

The United States economy is nine times the size of Africa’s, but Africa has twice as many mobile phones. This tantalizing statistic would seem to indicate that, in the mobile era, Africa’s time has come. But the mobile subscriber numbers are only part of the story. So far, the buzz about African mobile has been […]

For Clinton, digital marketing is a science. For Trump, it’s more of an art.

It comes down to workers having the right tools and using them well.

Four reasons.

For marketers, one of the great opportunities presented by smartphone technology is the use of geolocation to offer consumers real-time discounts and incentives. Already companies such as the clothing retailer H&M and the gourmet grocery chain Central Market employ GPS and wireless triangulation to learn when a consumer is in the immediate vicinity of a […]

The payments platform company Xendit came to life with a pivot. Its founders first built a product that would allow individuals to exchange funds--like...

Takeaways from a survey of more than 800 customer service reps.

First step: Eliminate all the things people hate about the wireless industry.

Acquisitions were an important driver of Match’s growth.