Covid

Lessons from (mis)managing a crisis

Leaders of companies with operations in Russia share how they’ve navigated new and unexpected challenges during the war in Ukraine.

Few companies have institutionalized lessons from their Covid-19 experience to build resilience.

Recruiting isn’t going to get much easier in 2023.

Extra ventilation often means using more energy — but it doesn’t have to.

They can optimize benefits, address social issues, and expand access to care.

Lessons from Airbnb’s efforts to combat racism on its platform.

After an unusual period of cooperation, drug companies are suing each other again.

Bad datasets, embedded bias, human error, and a complex global context all caused it to fall short at critical junctures.

Four strategies for your next business trip.

A lot has changed — including you.

New survey data sheds light on three key reasons.

After two years of disruption, volatility will only continue to increase.

Most organizations aren't prepared to steer their businesses through the crises of the future: climate change, inequality, globalization, and others yet...

Guidelines to help leaders make decisions — even when we don’t have all the information.

From “pay by face” to AI-enabled assistants, next-generation digital technologies will have a massive impact.

Eight perspectives on how societal challenges are evolving, and what that means for companies.

Takeaways from a seven-city global survey.

How consumer psychology can make your major sales feel like IRL events.

Beginning with an ambitious, lean start-up effort in the highly competitive restaurant industry in Auckland, New Zealand, a husband-and-wife team built...

This case examines Delta Air Lines' response as demand for its services plummeted in the face of the COVID-19 pandemic, with a focus on the company's...

Many people thought of knitting as a hobby for grandmothers, but the time-honored craft had evolved into a booming business with loyal, passionate, and...

In 2021, new CEO Karen Lynch (named the most powerful woman in business) considered the next transformation phase for CVS Health (a Fortune 5 corporate...

Case (A) describes the situation facing John Davison after joining the company in December 2014 as the new CEO. A failing ERP implementation had led to...

Formatted like a comic-strip, this case showcases how Firmenich achieved resilience and strong sustainability commitments thanks to its family ownership....

Thomas Keller, the first and only American-born chef to hold multiple three-star ratings from the prestigious Michelin Guide, and Joe Essa, the immediate...

Serum Institute of India (SII) was the world's largest manufacturer of vaccines and had signed an agreement to produce the Oxford vaccine, a top five...

Five years' worth of management wisdom, all in one place. Get the latest, most significant thinking from the pages of Harvard Business Review in "5 Years...

Handout for Case UV8670

Handout for Case UV8670

In March 2020, Evolko Systems Private Limited encountered several strategic and operational effects resulting from the outbreak of the COVID-19 pandemic....

In 2018 the majority ownership of publicly owned Wilderness Safaris, the leading high-end ecotourism company in Africa with safari operations in eight...

This technical note provides novel ideas and best practices for developing power in the virtual business world. Building upon the framework of the Power...

In May 2020, amid the lockdown in India brought about by COVID-19, P. C. Musthafa, chief executive officer of iD Fresh Food (iD), a food company located...

In March 2020, Jay Powell, Federal Reserve (Fed) chairperson, faced a daunting prospect that only a few months prior seemed like a remote possibility:...

An important decision that companies must make periodically is whether to distribute part of their earnings to their shareholders as dividends, and if...

COVID-19 infections were still climbing across the U.S. and many other parts of the world in September 2020, and it seemed that every time Ken Frazier,...

Five years' worth of management wisdom, all in one place. Get the latest, most significant thinking from the pages of Harvard Business Review in "5 Years...

Founded by the husband and wife team of Anshu and Meenakshi Gupta in 1999, Goonj had quickly emerged as one of the leading disaster relief and rural development...

Research on how the past 18 months have affected U.S. employees - and how companies should respond.

How you respond to a crisis will have repercussions for years to come.

After two years of disruption, volatility will only continue to increase.

Beginning with an ambitious, lean start-up effort in the highly competitive restaurant industry in Auckland, New Zealand, a husband-and-wife team built...

Leaders of companies with operations in Russia share how they've navigated new and unexpected challenges during the war in Ukraine.

Teaching Note for Case W27037

Instructor spreadsheet for case W20983.

If you have the flexibility to decide when to come into the office, these four questions can help you figure out your routine.

The COVID-19 pandemic that erupted in 2020 forced businesses across the world to adopt virtual meetings. With many people working from home, software...

Research shows we overestimate the cost of rejecting invitations.